100+
Of Five-Star Reviews
Appliance Repair FAQs
Straight answers about what a repair visit costs, how booking works and what CareFix does and does not repair. Pick a topic below, or call and ask us directly.
- The $75 service call, explained
- How fast you can get a visit
- What happens once the technician arrives
Appliance Repair Offers for Bay Area Homeowners.
How much does an appliance repair visit cost?
Every visit starts with a $75 service call. It covers the in-home diagnosis and a written estimate for the repair.
When is the $75 service call waived?
When you approve the repair. The $75 comes off, and you pay the repair price on your written estimate.
What do I pay if I decide not to repair?
The $75 service call, and nothing more. You keep the diagnosis and the estimate.
Can you give me a repair price over the phone?
No. One symptom can come from several different parts, so a phone price would be a guess. A technician finds the fault first, then you get the price in writing.
When do I find out the full cost of the repair?
On the visit, before any repair work starts. You see what failed, you get a written estimate, and you decide.
Contra Costa County
Alameda County
San Mateo County
Santa Clara County
How do I book a repair?
Call (925) 633-6391 or send the form on our Contact Us page and we will call you back to book the visit.
How soon can a technician come out?
Same-day or next-day appointments when available. Call and we will tell you the first slot we have for your area.
Is your phone really answered 24/7?
Yes. You can call at any hour to ask a question or book a visit.
Can I ask for a call back at a time that suits me?
Yes. On the Contact Us form, choose “Call me back” and pick the time of day you prefer.
What should I have ready when I call?
The type of appliance, what it is doing and your ZIP code. That is enough for us to book the visit.
Who will come to my home?
A CareFix technician: Illya, the owner, or one of his technicians. You can read more about them on our About Us page.
What happens on the first visit?
The technician tests the appliance and finds the fault. He shows you what failed, explains why in plain words and gives you a written estimate.
Will my appliance be fixed on the first visit?
Often, yes. If a part has to be ordered, the technician comes back to fit it as soon as it arrives.
Do I need to be home during the repair?
An adult needs to be there to let the technician in, hear the diagnosis and approve the estimate.
How do your technicians treat my home?
With care. Customers mention shoe covers and a clean work area in their reviews.
Which appliances do you repair?
Do you repair wine coolers?
Yes. Wine cooler repair is part of our refrigerator repair service.
Do you repair ice makers?
We repair ice makers and water dispensers that are built into a refrigerator. We do not work on standalone ice machines.
Do you install or haul away appliances?
No. CareFix repairs appliances. We do not install, deliver, remove or haul them away.
Do you fix dents, scratches or broken handles?
No. We repair how an appliance works, not how it looks.
How do I know if my appliance is worth repairing?
It depends on what failed and the condition of the appliance. The technician tells you on the visit, with the reason, so you can decide.
What if the repair costs more than the appliance is worth?
You hear that on the visit, and you pay only the $75 service call.
Do you sell new appliances?
No. We repair appliances and give honest advice. We have nothing to sell you if yours cannot be saved.
Contra Costa County
Alameda County
San Mateo County
Santa Clara County
Which areas do you serve?
Four Bay Area counties: Contra Costa, Alameda, San Mateo and Santa Clara. Our Service Areas page lists every city.
Where is CareFix based?
In San Ramon, California.
Do you have a shop I can bring my appliance to?
No. We are a service-area business, so the technician comes to your home.
How do I check that you come to my address?
Give us your ZIP code when you call or on the Contact Us form, and we will confirm.
Who owns CareFix Appliance Repair?
Illya Omelyan. He opened the company in February 2024 and still runs service calls himself.
Is CareFix a franchise?
No. CareFix is an independent, owner-operated company.
What makes CareFix different?
We explain what the problem is before you pay for the fix. You are shown the failed part and told why it failed, then given a written estimate.
Where can I read your reviews?
CareFix has hundreds of five-star reviews across Google, Yelp and Thumbtack. A selection from Google is further down this page.
Still Have a Question?
Ask us directly. We would rather answer it now than have you guess.
Call Us
Email Us
Request a Call Back
What Our Customers Say
Hundreds of five-star reviews across Google, Yelp and Thumbtack since 2024, and they say the same three things: we picked up the phone, we showed up, and we explained what was wrong.
“Excellent service. I will use CareFix again and recommend them to others. Our refrigerator died suddenly and as you might imagine, it’s very stressful. Just the loss of food can be expensive but nothing compared to a new refrigerator. I found CareFix online and once I requested service Luke contacted me right away and come out very quickly. Luke was professional and knowledgeable. He diagnosed the problems and explained it to me and answered any questions I had. The repair costs would have been quite high. Luke urged me to contact the manufacturer because the warranty likely had not expired. I did contact them and the refrigerator will be fixed at no cost to me. If it all works out Luke will have saved me thousands of dollars. I can’t thank Luke enough for the work, the information and the advice. He is very personable and thoughtful and made a stressful situation manageable. He even put on shoe covers when he came in the house.”
Audrey D.
Got Your Answer? Book Your Repair
Clear answers first. Then the fix.
Tell us which appliance it is and what it is doing. The $75 service call covers the diagnosis and a written estimate, and it is waived when you approve the repair.