Privacy Policy

Last Updated: October 27, 2026

1. Introduction

Welcome to CareFix. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, schedule an appointment, or receive SMS messages from us.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Contact Information: Your name, phone number, email address, service address, and other contact details you provide.

Appointment and Service Information: Details about your service requests, scheduled appointments, appliance repair needs, and communications with our team.

Website Usage Information: Information about how you interact with our website, including technical data and usage information collected through cookies or similar technologies, where applicable.

Communication Preferences: Your preferences and consent regarding SMS messages and other communications.

3. How We Use Your Information

We may use the information we collect to:

Schedule and manage service appointments.
Respond to inquiries and provide customer support.
Send appointment confirmations, reminders, service updates, and follow-up messages.
Send billing-related or other service-related communications, where applicable.
Send promotional communications only where permitted and with any consent required by applicable law.
Improve our website, services, and customer experience.
Maintain business records and comply with applicable legal obligations.
Protect our business, customers, and website against fraud or unauthorized activity.

4. SMS Messaging and Mobile Information

If you provide your phone number and consent to receive SMS messages from CareFix, we may send you text messages related to your appointments, service requests, follow-ups, billing inquiries, and other customer service matters consistent with your consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to a message from us. For assistance, reply HELP or contact us at carefix@appliance.com.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

CareFix does not sell or share mobile phone numbers, SMS consent, or text messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver messaging and customer support services, solely as necessary to provide those services and subject to appropriate safeguards.

Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers necessary to deliver the messaging service or as otherwise permitted or required by applicable law.

5. How We Share Information

We may disclose personal information in the following circumstances:

Service Providers: We may share information with trusted vendors that support our website, appointment scheduling, communications, payment processing, and business operations.
Legal Requirements: We may disclose information when required by law, legal process, or a valid request from an authorized government authority.
Protection of Rights: We may use or disclose information when reasonably necessary to protect the rights, safety, property, and security of CareFix, our customers, or others.
Business Transactions: Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

We do not sell personal information in exchange for monetary consideration.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain website functionality, understand website traffic, and improve user experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

7. Data Security and Retention

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

We retain personal information for as long as reasonably necessary to provide our services, fulfill legitimate business purposes, resolve disputes, maintain appropriate records, and comply with applicable legal obligations.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing activities.

To submit a privacy-related request, contact us at carefix@appliance.com. We may need to verify your identity before processing your request.

You may opt out of SMS communications at any time by replying STOP.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted is subject to the revised Privacy Policy, to the extent permitted by applicable law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

CareFix
Email: carefixllc@gmail.com